Otto Frei.
Quality Jewelry Supplies for Generations - Since 1930
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Email Requirements

Please, do not sent us attachments of any kind.. We do not open emails, which have images or other items embedded in them. The reality is we cannot select parts or identify the watch by sending us a picture. The case number, caliber number are needed and if your ordering a watch strap, use a ruler in inches to measure if you do not have a millimeter ruler. Please send all the details needed in every email you send by copying and pasting the previous exchanges in your new mail.

I prefer that domestic customers send their orders for watch parts in by fax to our 800 fax number 1-800-900-3734. The fax number for international orders is 510-834-6217.

I am unable to answer every email question. If you want to know if we have this or that watch part in stock I started charging a fee for this service. I cannot see the advantage of making three emails, let alone reading three emails to sell one $8.00-$15.00 watch part. If you need to know what watch parts we have and which ones we can still get just phone 1-510-832-0355 Ext. 2 for watch parts inquiries during our office hours Monday to Friday 9-5 Pacific Time Zone. Omega Bracelets and Bracelet link look up information will continue to given only by email, since I need lots of time to look answers up. Please wait 72 hours before going nuts because I did not reply as quick as you want.

Our industry and business flow is based on almost daily orders from the same professional watchmakers who received the orders in the next day or two. It is not known until the order is shipped and received as to which parts are on back order, discontinued and no longer available. The next day the cycle begins again with a new order. If you want to be a customer of watch movements parts from us this is how we conduct business.

To Send Email: Always Fill Out Subject Line, with text relating to the subject in the email. Your first and last name, phone number and address Please no anonymous email, if allowing me to know inside your email who you are is all to personal for you please use the phone. Since, after all we cannot conduct a business traction anonymously with you. We do not sell names and addresses to mass marketers, however I am tired of dealing with people hiding anonymously by email. Sincerely, Bob Frei
Otto Frei, Watch Parts Since 1930
Customers Entrance
126 2nd St. Oakland, California 94607
Mailing Address: PO BOX 796, Oakland Ca. 94604
Freight Shipment Address: 119 3rd St. Oakland Ca. 94607 USA

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For stock checks on watch parts not listed on the site please call the watch material department at 510-832-0355 ext 3., Monday to Friday 9 AM to 5 PM Pacific Standard Time Zone.
Stock Checks For Watch Movement & Watch Case Parts

Security/Privacy/Return Policy

United States
510.832.0355 EXT. 3
800.900.3734 (fax)

510.832.0355 EXT. 3
510.834.6217 (fax)