Otto Frei.
Quality Jewelry Supplies for Generations - Since 1930
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Email & Frequently Asked Questions

To Send Email: Always Fill Out Subject Line, with text relating to the subject in the email. Your first and last name, phone number and address. Please no anonymous email, if allowing me to know inside your email who you are is all to personal for you please use the phone. Since, after all we cannot conduct a business traction anonymously with you. We do not sell names and addresses to mass marketers, however I am tired of dealing with people hiding anonymously by email. Sincerely, Bob Frei

Do Not Sent us attachments of any kind or emails with embedded items of any kind.. We do not open emails, which have images or other items embedded in them. The reality is we cannot select parts or identify the watch by sending us a picture. The case number, caliber number are needed and if your ordering a watch strap, use a ruler in inches to measure if you do not have a millimeter ruler. When replying back to an email from us, if your email program does not automatically include a copy of your email and our reply, please copy and paste them into your replies. This way we are sure to have on the needed details right in the mail we are reading.

Domestic watch part customers should send their orders for watch parts in by fax to our 800 fax number 1-800-900-3734. The fax number for international orders is 510-834-6217.

I am unable to answer every email question. Please keep your questions to a direct question about one of the 28,000 items we show on-line.

We do not handle, stock checks for the possible 800,000 watch parts we could be carrying via email. Please have your watch repair person order the part by the method with that the particular part you need is ordered. If you need to know what watch parts we have and which ones we can still get just phone 1-510-832-0355 Ext. 2 for watch parts inquiries during our office hours Monday to Friday 9-5 Pacific Time Zone. Please before calling for a watch part read the page on "Genuine Case Parts Ordering Information Page" if you asking about case parts. For movement parts read "Watch Parts Ordering Problems In 1970? 100 Times Harder Now". If you have read these pages, then we should be able to have a much more intelligent conversation on the phone when you call.

Omega Bracelets and Bracelet link look up information will continue to given only by email, since I need lots of time to look answers up. Please wait 72 hours before going nuts because I did not reply as quick as you want.

Our industry and business flow is based on almost daily orders from the same professional watchmakers who received the orders in the next day or two. It is not known until the order is shipped and received as to which parts are on back order, discontinued and no longer available. The next day the cycle begins again with a new order. If you want to be a customer of watch movements parts from us this is how we conduct business.

The most common question is do we make International Shipments and what is the cost? Yes, we ship to most countries and we use Express Mail International Service (EMS Mail) for orders placed on line, which is delivered by your local EMS Mail delivery service in your country. EMS Mail is the fastest way to get past your local customs office and it comes with $100.00 worth of insurance without paying extra. In most cases EMS mail cost about the same and sometimes less than International Priority Mail with insurance. If you would rather have International Priority Mail with insurance, just let us know that and we will quote a price or you can compare the two services at the United States Postal Service website yourself.

Small watch parts orders for under $65.00 worth of watch parts can be shipped to most international countries by International First Class Mail. The cost of this service for most countries of a letter weighing 4 ounces or less would be $16.95. Just place your small parts order of less than $65.00 on-line Select EMS mail and request in the order comments box that you want International First Class Mail and we will adjust the cost of you order, when we process your payment at the time of mailing the goods.

To find out the shipping cost just click on the order button of the item you are interested in and you will be taken to the shopping cart, where you will notice the shipping rates for both domestic and EMS international shipping.

Alaska and Hawaii shipments will be made by Priority Mail with insurance. Please select the FedEx box and the cost of mailing the items will be adjusted.

Payment Methods We take Credit Cards. Our preferred method of customer payment is to take credit cards and to keep you as a valued customer. You will be assigned a customer number for ease of reordering. The credit cards we take are American Express, Discover, Master Card and Visa. When you place an order on-line a hold is placed against your credit card, which is not cashed in by us until we are ready to ship.

We do not take PayPal.

Bob Frei


Stock Checks On Watch & Clock Parts


Watch Parts Ordering Problems In 1970? 100 Times Harder Now
Otto Frei, Watch Parts Since 1930
Customers Entrance
126 2nd St. Oakland, California 94607
Mailing Address: PO BOX 796, Oakland Ca. 94604
Freight Shipment Address: 119 3rd St. Oakland Ca. 94607 USA

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For stock checks on watch parts not listed on the site please call the watch material department at 510-832-0355 ext 2., Monday to Friday 9 AM to 5 PM Pacific Standard Time Zone.
Stock Checks For Watch Movement & Watch Case Parts

Security/Privacy/Return Policy

United States
510.832.0355 EXT. 2
800.900.3734 (fax)

510.832.0355 EXT. 2
510.834.6217 (fax)